I. APPLICATION AND CARE OF CONTACT LENSES

How do I put in my contact lenses?

Step 1 : Wash your hands with soap. Remember to dry your hands thoroughly to remove any soap residue.

Step 2 : Remove the contact lenses from their sterile container. If you have a different prescription for your left and right eyes, memorize which lens should be placed in your left eye and which lens should be placed in your right eye.

Step 3 : Place the Colored Lens on the tip of your index finger (right or left, depending on your preference). Handle the Contact Lens carefully so as not to damage it or turn it over. Make sure the Colored Lens is hollow-side up and does not stick to your finger.

Step 4 : Pull down your lower eyelid by pressing on the base of your eyelashes with the middle finger of your same hand. At the same time, lift your upper eyelid with the fingers of your other hand.

Step 5 : Place the contact lens on your eye and gently close your eyes. The lens will automatically position itself on your eye after a few blinks.

Step 6 : Repeat the previous 5 steps for the other Contact Lens.

How to recognize the inside of your contact lenses from the right side?

To find out if your Colored Lens is inside out, place the Contact Lens on the edge of your index finger and look to see if the edges of the Lens are curved downwards or not.

If this is the case, it means that your Colored Lens is upside down.

When should I remove my contact lenses?

If your contact lenses start to feel uncomfortable and your eyes start to redden, remove them immediately and use saline to soothe your eyes. Please contact us at auvavision@outlook.fr.

How do I clean my contact lenses?

Step 1 : Wash your hands thoroughly and dry them to remove soap residue.

Step 2 : Fill your contact lens case before each use. Fill your case with multi-purpose contact lens solution.

Step 3 : Clean the first lens by placing it in the palm of your hand. Place a few drops of multi-purpose solution (this solution is a disinfectant solution) and gently massage the Colored Lens with one finger back and forth on your palm to thoroughly clean the surface.

Step 4 : Rinse the Colored Lens thoroughly with our multi-purpose solution.

Step 5 : Soak your contact lenses in the multi-purpose lens solution in your contact lens case. Carefully place your lenses in the case.

Step 6 : Repeat the above steps for the other lens. When you are finished, close the case and let your contact lenses soak in the solution.

II. DAILY USE OF CONTACT LENSES

Can I swim with my contact lenses?

Seawater or pool water may contain germs that could contaminate your contact lenses. If you absolutely need to wear your contact lenses underwater, it is recommended that you wear a diving mask or goggles (to avoid contact with water).

Can I wear my contact lenses all day?

Yes. You can wear your contact lenses all day long, but we recommend not exceeding 8 hours per day.

If you are not used to wearing contact lenses, we recommend wearing them for a shorter period of time and increasing the duration of wearing your lenses day by day. This will allow your eyes to get used to your lenses.

Can I exchange my contact lenses with a friend?

No. Contact lenses are personal products, you risk infection!

III. MY ORDER

How do I know if my order is confirmed?

Once your basket has been validated and your order has been placed, you will receive a confirmation email to the email address you provided.

However, if you have not received your confirmation email, remember to check your spam folder.

You can also send us an email to auvavision@outlook.fr or contact us directly at 04.22.10.83.12 so that we can confirm your order (please specify your first and last name so that the search is easier and faster).

How do I track my order?

Using your order tracking number, depending on the delivery method you chose, you will be sent a parcel tracking number. This will allow you to track your package in real time.

What is the difference between all delivery methods?

Several options are available to you, you can choose express or standard delivery, in France or abroad... Discover all the existing delivery solutions in our Our Delivery Methods tab.

Can I cancel my order?

Once the order is placed, you cannot cancel it.

However, it is possible to return ordered items after receipt. We invite you to complete the withdrawal form as soon as possible.

In order for your application to be accepted, the Contact Lens box must not be torn and/or damaged and the bottles (or blister packs) must still be sealed.

Can I change my order?

Yes, there are two scenarios.

1. You have just ordered and you have made a mistake on the color or the correction of your Contact Lenses, you can contact us directly by phone at 04.22.10.83.12 or at our email address auvavision@outlook.fr (specifying your name, your order number and the modification to be made).

2. You have just received your package and you have realized that you have made a mistake in the model or correction of your contact lenses, you can contact us by email at auvavision@outlook.fr (specifying your first and last name, your order number and giving us a brief explanation of the changes to be made).

Our customer service team will respond to you within 24 hours and explain the procedure to follow to return your order so that we can replace it as quickly as possible.

In order for your application to be accepted, the Contact Lens box must not be torn and/or damaged and the bottles (or blister packs) must still be sealed.

My order is incomplete, what should I do?

Our order pickers prepare your orders with care and attention. If, despite receiving your package, you notice that a product is missing from your order, contact our customer service as soon as possible, specifying your name, your order number, and specifying the missing product.

I can't order?

Occasionally, a technical issue may prevent you from placing an order. If this problem persists after refreshing your page (and waiting a few minutes), we invite you to contact us by phone at 04.22.10.83.12 or send us an email at auvavision@outlook.fr, and one of our online advisors will do what is necessary to help you.

IV. PAYMENT AND CONFIDENTIALITY

What payment methods are allowed on the site?

We accept payments by Visa and MasterCard credit cards and Paypal.

We also have the option to validate your purchase through distance selling. To do this, please contact us by email at auvavision@outlook.fr

What should I do if my card payment is declined?

If your payment is declined, there may be several explanations:

- Check that the bank details are correct,

- Check that your payment method is accepted on our site,

- Check that your account has sufficient funds or that you have not exceeded your weekly limit.

If after all these checks you are still unable to make the payment, please contact us at the following email address: auvavision@outlook.fr.

Can I share my personal information safely?

All the information you provide us is necessary to ensure that your order is delivered in the best possible conditions. Your data is secured by Oxatis, and we do not reuse it without your consent.

We invite you to read our commitments on the management of personal data.

V. DELIVERY

What are the shipping methods, times and costs for my package?

We invite you to consult our section Our Delivery Methods in order to choose the delivery most suited to your needs.

What should I do if my order is late?

Our preparers do their best to respect delivery times (particular care is given to express deliveries).

If you have not received your order within 7 working days, we invite you to contact us to check the status of your order at the following address auvavision@outlook.fr (specifying your name and order number).

Please note that we use external companies to deliver your parcels (DPD, DHL, Laposte, etc.). Certain cases of force majeure beyond our control may sometimes delay the receipt of your parcel by a few days (road accident, bad weather, demonstrations, etc.).

What are the terms and conditions of express delivery?

First, deliveries are processed all day from 8am to 2pm Monday to Friday.

For Express delivery, if you require next-day delivery, you must place your order before 1 p.m. Otherwise, the order will be processed the following morning. The same goes for Express orders during the weekend; orders are processed from Monday morning 8 a.m. to Friday 2 p.m.

What happens if I am not there to receive the package?

If you have chosen a Max Letter, the postman will place your Contact Lenses in your mailbox. If you have chosen delivery with DHL or DPD, the delivery person must contact you and offer you either a new delivery (another day) or to drop off your package at the Relay Point nearest to you.

VI. RETURN AND REFUND

Is it possible to exchange a product?

Yes, there are two scenarios.

1. You have just ordered and you have made a mistake on the color or the correction of your Contact Lenses, you can contact us directly by phone at 04.22.10.83.12 or at our email address auvavision@outlook.fr (specifying your name, your order number and the modification to be made).

2. You have just received your package and you have realized that you made a mistake in the model or correction, you can contact us by e-mail at auvavision@outlook.fr (specifying your name, your order number as well as a brief explanation of your error and the desired modifications).

Please note that Contact Lenses available on order (Spherical Lenses with Correction, Toric Lenses, Multifocal Lenses, Toric Multifocal Lenses) are neither exchangeable nor refundable.

Our customer service team will respond to you within 24 hours and explain the procedure to follow to return your order so that we can replace it as quickly as possible.

In order for your application to be accepted, the Contact Lens box must not be torn and/or damaged and the bottles (or blister packs) must always be sealed.

How do I return my package?

The product must be in perfect condition, as must the contact lens box. The bottles containing the contact lenses must still be sealed.

Complete our withdrawal form within 14 days and return your order to us at the following address in the form of a package or envelope:

AUVA VISION
16 Oaks Path
Les Chênes Business Center
06130 GRASSE

Have your return stamped at the post office. You have 14 working days from the date of receipt of your package to return it.

What are the reimbursement terms?

Once your request is accepted, the card used will be credited with the amount corresponding to the price of the returned items within 14 working days.