The right of withdrawal only applies to individuals. In accordance with Articles L. 120-20, the customer has 14 days (from receipt of the items) to exercise their right of withdrawal. In the event of a request for exchange or refund, the customer returns the item provided that they have not opened the sterile lens compartment or opened the box containing the two lens capsules.

Return shipping costs will be borne by the customer. The package must be returned to the following address:

AUVA VISION
16 Oaks Road
06130 Mouans Sartoux

The Customer must attach this withdrawal form to the return package.

The return must include all products ordered, new, in their original case to be accepted. Contact lenses or care products unsealed by the consumer after delivery cannot be returned under the right of withdrawal for reasons of hygiene and safety.

For optical equipment, being medical devices adapted to the customer's specific needs, Auva Vision customer service checks the conformity of the package beforehand. Once the conformity has been confirmed, the refund will be made within 14 days from the refund request, to the customer's bank account used for payment.

If the return is requested due to non-conformity of the delivered products:

• Damaged package;
• Product with a defect.

A new product will be sent to the customer, at no additional cost, upon request to customer service, which can be reached at the following email address: fashionlentilles@live.fr.

After the 14-day period, the right of return no longer applies. Return costs will be borne by the buyer. In the event of exercising the right of withdrawal, AUVA VISION is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum of 21 days.

If AUVA VISION sends products that do not correspond to the order, it will be possible to have an exchange, provided that the brand is informed as soon as possible and the products are returned in their original packaging, unopened, undamaged or unmarked within 14 days of receipt of the order.

A payment cannot be disputed or cancelled if the product has been sent and has not been returned to AUVA VISION. If the customer cancels their payment while the product is in their possession, AUVA VISION will be obliged to take legal action for fraud.

It is possible to cancel the order: if the order has just been placed and it has not yet been shipped, it will be possible to modify or cancel it by contacting customer service by email at auvavision@outlook.fr.

Orders placed before 2 p.m. on business days are generally shipped the same day. It is therefore recommended to contact customer service as soon as possible for cancellations.