General Conditions of Sale
Any online purchase made on the meslentillesdecouleur.com website implies having read and accepted these general terms and conditions of sale and returns.
The purpose of these general terms and conditions of sale is to inform the customer about the terms and conditions for placing an online order, the delivery of this order, and the conditions for returning and refunding the products ordered.
ARTICLE 1 - GENERAL INFORMATION:
These general terms and conditions of sale apply without restriction or reservation to all items offered for sale on the meslentillesdecouleur.com website, reserved for customers who are non-commercial adults and who hold full legal capacity.
Any order for one or more items on the website implies consultation and unconditional acceptance on the part of the customer, of these general conditions of sale and the applicable prices. These general terms and conditions of sale prevail over any other document.
These general terms and conditions of sale may be updated or modified without notice in order to adapt to customer needs, the operation of the site, and changes in current regulations.. The applicable general terms and conditions of sale will then be those in force at the time the contract is concluded, i.e. on the day the order is placed and the price is paid at the same time.
These general terms and conditions of sale are subject to French law and any dispute will fall under the exclusive jurisdiction of the French courts of the applicant, in the absence of an amicable agreement between the parties.
ARTICLE 2 - COMPANY:
The website "meslentillesdecouleur.com" is published by SAS AUVA VISION with a capital of €1,000, whose registered office is located at 16 chemin des chênes, 06130 Grasse, registered with the Cannes Trade and Companies Register under number 792 117 566, intra-community VAT number
FR53792117566-00036.
Publication Director in France: Vanessa Noiret
Host: Shopify
151 O'Connor Street
Fround Floor
Ottawa, Ontario
K2P2L8
The purpose of the website meslentillesdecouleur.com is the sale of colored contact lenses, with and without prescription, and optical products.
The sale of prescription contact lenses is carried out in strict compliance with the regulatory framework and the optician-eyewear profession.
All information concerning the optician-eyewear specialist working for AUVA VISION is available on the pageregulatory provisions applicable to the sale of corrective lenses online.
ARTICLE 3 – CUSTOMER:
The customer is informed that the website meslentillesdecouleur.commarkets contact lens products, contact lens accessory products, and multifunctional solutions for soft lenses.
The customer is also informed that the activity of optician-eyewear specialist is a regulated activity requiring a qualified optician and that the company meets the regulatory requirements in force.
The customer is informed that they can contact the optician at the following email address:auvavision@outlook.fr for any necessary information before or after placing their order.
The customer is informed that due to the nature of the products sold, a prescription less than one year old is required for ordering colored contact lenses with a prescription.
The customer can benefit from advice on the use and care of lenses in the following section:.
Finally, if they wish, the customer can consult the applicable articles relating to the current medical prescription in the following links:
- Article L4362-9-1
- Article R4362-11
ARTICLE 4 – ORDERING TERMS AND CONDITIONS:
The customer has the option of making purchases directly on the meslentillesdecouleur.com website and thus placing their order for contact lens products, multifunctional solutions for lenses, and accessories remotely, within the strict framework of current regulatory provisions and the following procedures so that a qualified optician can constantly ensure the suitability of the products ordered for the prescription, if necessary.
Several steps are required to validate the Order:
- The customer chooses their products on the websitemeslentillesdecouleur.com;
- If necessary, the customer enters their correction online, based on their prescription;
- After selecting, the customer adds the selected products to the basket;
- The customer is invited to check the order details and read the General Terms and Conditions of Sale before accepting them by checking the box provided for this purpose;
- After checking the details, the customer can confirm their basket;
- The customer fills in the billing information fields;
- The customer confirms this information;
- The customer is informed of the payment terms in Secure line;
- The customer is redirected to the online payment module to pay for their order;
- The order becomes final after final acceptance by the optician, who validates the consistency between the prescription content and the customer's request. As a reminder, the medical prescription must be sent by email to the following address: auvavision@outlook.fr.
The sending of this prescription is secure, and AUVA VISION guarantees the integrity of the personal health data exchanged.
- The Order is only accepted upon payment of the price.. Payment is made via MANGOPAY or PAYPAL, two interfaces which offer immediate and secure debit upon receipt of debit authorization from the bank card issuing organization.. This step constitutes the final validation of the customer's order on the meslentillesdecouleur.com website;
- For any contact lens product order, a prescription must be sent to the optician.
The customer can send their prescription to the optician directly by email to the following address:auvavision@outlook.fr.
ARTICLE 5 – PRICES:
Prices are indicated in euros, all taxes included.. The invoiced price is the one indicated in the Order.
When a quote is issued, the prices indicated are valid for the duration of the Quote's validity.
This quote contains detailed prices in accordance with the provisions of Article L112-1 of the French Consumer Code.
In the event of a change in the applicable VAT rate, the sales price will be automatically adjusted, upwards or downwards, without any prior notice other than the due date of the new rate.
The customer will be informed by email that their order has been validated.
Once the Order has been shipped, the customer will receive an invoice with their products including delivery costs and applicable VAT.
This invoice can also be requested by email at the following address:auvavision@outlook.fr.
ARTICLE 6 – PAYMENT CONDITIONS:
Products can be paid for easily and securely by VISA or MASTERCARD credit card.
It is also possible to pay via a PayPal account.
For any purchase on the meslentillesdecouleur.com website, the customer must:
- (If payment is made directly on the website with a bank card) Acknowledge that they are the holder or duly authorized to use the bank card to pay for their Order.
- (If payment is made via PayPal) Acknowledge that they are the holder or duly authorized to use the PayPal account for the payment of the Order and that the account has sufficient funds to satisfy the payment.
At no point during the transaction does AUVA VISION have access to the bank details.
The secure transaction is handled by the specialist MANGOPAY, which uses recognized and efficient technology that ensures the complete reliability of our online business.
This software encrypts all personal data required to process orders at the time they are entered.
During their transfer via the internet, it is impossible to read them.
The credit card will be debited when your order is confirmed.
ARTICLE 7 – CONCLUSION OF THE CONTRACT:
By confirming the order, the customer enters into a contract that the AUVA VISION accepts by sending a confirmation message summarizing all the details of the Order.
The contract is concluded only in French.
Products can only be delivered while stocks last.
In the event of a product being out of stock, the customer will be informed of the delay in their Order by email or directly by telephone, at the number provided when placing the Order.
In accordance with the provisions of Article L221-24 of the French Consumer Code, if the Order is canceled due to product unavailability, the customer will be refunded the full price of their Order within fourteen (14) days following the cancellation of the Order.
ARTICLE 8 – TERMS OF DELIVERY AND DELIVERY:
For all products, shipments and deliveries are announced by email to the customer, to the email address provided by the customer in their personal space. The customer can be offered several delivery methods in France and abroad. For France: For abroad: Packages are generally shipped within 24 hours to 48 hours after the Order is placed, Monday to Friday. It then takes 5 working days to receive the package in France.. Unless there are delays in postal services or product stock shortages, delivery times are a maximum of 10 working days. Upon simple request toauvavision@outlook.fr, the customer can request their tracking number in order to follow the various stages of processing their Order. After receiving the Order, we strive to respect the delivery time mentioned above and deliver the goods as quickly as possible. In accordance withArticle 1218 of the Civil Code, AUVA VISION will not be held responsible in the event of non-delivery or significant delay due to force majeure. In the event of a delivery delay of more than 7 working days beyond the maximum 30-day delivery period, the customer may contact customer service at meslentillesdecouleur.com at the following address:auvavision@outlook.fr to request cancellation of their Order, unless the delay is not the fault of the Company but the result of a delivery delay by the carrier, if the order is for custom-made lenses, or a case of force majeure as defined by French case law. For any other issues regarding receipt of the Order, the customer may contact customer service at the following email address: auvavision@outlook.fr. ARTICLE 9 – RIGHT OF WITHDRAWAL: The right of withdrawal does not apply than to natural persons. In accordance with Articles L. 121-20, the customer has 14 days (from receipt of the items) to exercise their right of withdrawal.
In the event of a request for exchange or refund, the customer must return the item provided that they have not opened the sterile lens compartment or opened the box containing the two lens capsules.. This customer has 30 days after placing the order to submit a request to customer service. Return shipping costs will be the customer's responsibility. The package must be returned to the following address: AUVA VISION 16 chemin des chênes The return must include all the products ordered, new, in their original case to be accepted. Contact lenses or care products unsealed by the consumer after delivery cannot be returned under the Right of withdrawal for health and safety reasons. For optical equipment, as it is a medical device tailored to the customer's specific needs, Auva Vision customer service checks the package's conformity beforehand.. Once the conformity assessment has been completed, the refund will be issued within 14 days of the refund request, to the customer's bank account used for payment. If the return is requested due to non-conformity of the delivered products: A new, identical product will be sent to the customer, at no additional cost, upon request to Customer Service, which can be reached at the following email address: auvavision@outlook.fr. After the 14-day period, the right to return no longer applies.. Return costs will be borne by the buyer. In the event of exercising the right of withdrawal, AUVA VISION is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs.. Refunds are due within a maximum of 21 days. If AUVA VISION sends products that do not match the order, an exchange will be possible, provided that the brand is informed promptly and the products are returned in their original packaging, unopened, undamaged, and unmarked, within 14 days of receiving the order. If a package is returned to Auva Vision due to incorrect addressing (incomplete or incorrect address, illegible name on the mailbox, etc.), the following options will be offered to the customer: Redelivery Request: The customer can request redelivery of the package to a corrected address.. However, the shipping costs associated with this new shipment will be the customer's responsibility and must be paid before redelivery. Cancellation of Order: The customer may cancel their order.. In this case, only the price of the items will be refunded.. The initial shipping costs cannot be refunded, as they were incurred for the first shipment. These conditions apply in all cases of incorrect addressing attributable to the customer, and no refund of shipping costs will be granted in this situation. A payment cannot be disputed or canceled if the product has been sent and has not been returned to AUVA VISION.. If the customer cancels their payment while the product is in their possession, AUVA VISION will be required to take legal action for fraud. It is possible to cancel the Order: if the Order has just been placed and has not yet been shipped, it will be possible to modify or cancel it by contacting customer service by email (auvavision@outlook.fr) Orders placed before 1 p.m. on business days are generally shipped the same day.. It is therefore recommended to contact Customer Service as soon as possible to cancel. Exclusion of the right of withdrawal for custom-made lenses In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for products made to the consumer's specifications or that are clearly personalized.. As such, the company AUVA VISION informs its customers that custom-ordered contact lenses cannot be returned, exchanged, or refunded, for any reason. This provision applies in particular, but not exclusively, to lenses from the following brands: Adore, Bella, Dahab, Solotica, Air Optix, Soleko, Acuvue, Biotrue, Dailies, Biofinity, Soflens, PureVision and Proclear. Since these products are manufactured or ordered specifically according to the customer's needs or choices (corrections, colors, curvatures, etc.), they cannot be resold and are therefore excluded from any withdrawal procedure. ARTICLE 10 – PRODUCT CONFORMITY: The information mentioned on each product description sheet is that provided by the suppliers from whom AUVA VISION has obtained its supplies. The products sold on the site strictly comply with current regulations and meet the applicable French and European standards.. Suppliers provided product conformity certificates. These certificates are held by the Company. Corrective colored lenses are medical devices within the meaning of Article L5211-1 of the French Public Health Code. In accordance with the provisions of Article L5211-3 of the French Public Health Code, these corrective lenses have a CE mark.. Finally, corrective lenses are declared to the ANSM in accordance with the provisions of Article L5211-3-1 of the French Public Health Code.
At Mes Lentilles de Couleur, we make it a point of honor to offer you quality products.. However, if an anomaly is noticed on your Colored Contact Lenses, customer service is there to assist you.. To ensure your request is processed quickly and efficiently, it is essential that you provide us with the following information: > A photo of the affected lenses: Take a clear, well-lit photo of the lenses. This will allow our team to accurately analyze the problem (for example, a visible defect on the lens). > A photo of the affected lens box: The box of your colored lenses is essential to identify the affected product.. We require a photo of the part with the following details: Batch number, model name, and correction. This information allows us to trace the product's manufacturing and better understand the situation. IMPORTANT: If these two elements cannot be provided, customer service will be unable to continue processing your case.. In this case, it will be closed immediately. ARTICLE 11 – RESPONSIBILITIES: The products comply with the regulations and standards in force in France. As a distributor of medical devices in France, AUVA VISION has a responsibility towards the customer. AUVA VISION is therefore liable in the event of non-compliance with the legislation governing the sale of corrective lenses in force in France. ARTICLE 12 – LEGAL GUARANTEES: The legal guarantees apply independently of any commercial warranty. granted. Guarantee of Conformity Reproduction of Articles L 217-4, L 217-5 and L 217-12 of the French Consumer Code Article L. 217-4: "The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.". It is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made its responsibility by the contract or has been carried out under its responsibility." Article L. 217-5: "The good conforms to the contract:"
- if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model; - if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling. Article L. 217-12: "The action resulting from a lack of conformity is time-barred after two years from delivery of the goods."
Article 2232, paragraph 1 of the Civil Code: "The postponement of the starting point, the suspension, or the interruption of the limitation period cannot have the effect of extending the limitation period beyond 20 years from the date the right arose." When acting under the legal guarantee of conformity, the customer: - has a period of 2 years from delivery of the goods to act; - may choose between repair and replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code; - is exempt from providing proof of the existence of the lack of conformity of the goods during the 6 months following delivery of the goods. This period is extended to 24 months from 03/18/2016, except for used goods. Warranties relating to hidden defects Article 1641: "The seller is bound by the warranty for hidden defects in the item sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, had they been aware of them." Article 1648 paragraph 1st: "The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect."
Article 2232, paragraph 1 of the Civil Code: "The postponement of the starting point, the suspension, or the interruption of the limitation period cannot have the effect of extending the limitation period beyond 20 years from the date the right arose." The Customer may decide to implement the warranty against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, the buyer may choose between canceling the sale and reducing the sale price in accordance with Article 1644 of the Civil Code. ARTICLE 13 – INTELLECTUAL PROPERTY: This site is the property of AUVA VISION. The user of the site has a private and non-exclusive right of use. The reproduction of all or part of this site on any electronic medium whatsoever is strictly prohibited without the express authorization of the Publication Director. The reproduction of all or part of the site's content on paper is authorized subject to compliance with the following three conditions: Reproduction of all or part of the site's content on paper is authorized subject to acceptance by the publication director The databases appearing on the website are protected by the Intellectual Property Code (CPI) relating to the legal protection of databases. In particular, the extraction and reuse, quantitatively or qualitatively substantial, of the content of the databases contained on this website is prohibited.. Any violator is liable to the penalties set out in Articles L 343-1 et seq. of the French Intellectual Property Code. The trademarks, logos, and visuals appearing on the site are protected by intellectual property rights.. Any total or partial reproduction of these trademarks, logos, or visuals made from elements of the website without the express authorization of AUVA VISION is prohibited. No interpretation may be made in favor of a license to use or any right to use the trademark(s) displayed on the website. Information relating to the legislation and regulations applicable to optical eyewear can be found below. All applicable provisions are: - Article L 4362-10-01 of the Public Health Code detailing Decree No. 2015-1223 of October 2, 2015 - Articles L165-1 et seq. of the Social Security Code The Customer may report any problems related to the use of colored contact lenses purchased on the website meslentillesdecouleur.com to the following email address: auvavision@outlook.fr. The Customer may also send any reports or alerts regarding a product that may be experiencing an adverse effect to the French National Agency for the Safety of Medicines and Health Products (ANSM) via the following link: link. According to Article R5212-16 of the French Public Health Code, AUVA VISION will also be involved in any potential reports to the ANSM. This article stipulates that mandatory or optional reports are made by manufacturers or their agents, distributors, users or patients, and any other third party who has become aware of incidents or risks of incidents. The Customer is recommended to attend regular ophthalmological checkups to avoid health problems. In the event of stinging or redness in the eyes, the Customer is requested to remove the lenses immediately and stop wearing them. By placing an order, the Customer agrees to follow the instructions for use to ensure health. and eye hygiene. AUVA VISION declines all responsibility for misuse, improper handling, and improper storage of contact lenses ordered on this site. ARTICLE 15 – CUSTOMER SERVICE: For any questions, the customer can send their request to Customer Service at the following email address:auvavision@outlook.fr. Customer service responds within 24 to 72 hours. The customer can also contact the Company by mail at the following address: AUVA VISION 16 chemin des Chênes The customer can also contact the Company by telephone at the following number: 04 22 10 83 12 (cost of a local call): Hours: Monday: 9:00 a.m. - 12:00 p.m. / 2:00 PM - 4:00 PM, Tuesday: 9:00 AM - 12:00 PM / 2:00 PM - 4:00 PM, Wednesday: 9:00 AM - 12:00 PM / 2:00 PM - 4:00 PM, Thursday: 9:00 AM - 12:00 PM / 2:00 PM - 4:00 PM, Friday: 9:00 AM - 12:00 PM / 2:00 p.m.-4:00 p.m.
Centre d'Affaires Les Chênes
06130 GRASSE
We understand that this procedure may seem restrictive, but it is essential to guarantee quality service and a rapid resolution of your problem.. If you have any questions or concerns about the steps to follow, please do not hesitate to contact our customer service team: auvavision@outlook.fr
Reproduction of Articles 1641, 1647 paragraph 1 and 2231 paragraph 1 of the Civil Code
Centre d'Affaires Les Chênes
06130 GRASSE